Airport Cabs UK Registered office address is 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ. Operating office address is Room 118, Regus Building, Electric Avenue Vision 25, Innova Park, London EN3 7GD
1 QUOTATIONS, RATES AND CHARGES
All prices are in GBP and are inclusive of VAT (where applicable).
ACUK offices are open 24/7. The operation contact number is 0777677 CABS (from abroad: +44 (0)7776 77CABS).
quotations are valid for 30 days. Airport -meet and greet, waiting time*, parking and tolls maybe charged as required. Gratuities are at the Customer’s discretion.
2 MEETING POINTS
Airport Pickup Rules
ACUK may apply charges for flight delays if there has been no passenger contact prior to landing. For all airport pick-ups, we will attempt to track the flight and amend the “requested pickup” time according to the actual “flight landing time”. This is so that the driver arrives at the appropriate time.
For Airport pick-ups, ACUK booking form contains:
Flight Landing time: This is the time which your flight is scheduled to land
Requested pick-up time: The number of minutes after the landing time, you want to be picked up
After the requested pickup time, there will be a 30 minutes FREE waiting time at the airport. Our driver will be waiting for you at the designated and agreed meeting point. They will then accompany you to the vehicle if required.
If you realise that you will not be able to meet the driver within the 30 minutes, then if you contact us, we will hold the driver in the terminal for an extra 30 mins at a charge of £5.00 for every 15 minutes. If you are still not out within this time then the driver will be pulled off and the job will be registered as a no show.
For example, if your flight lands at 10:00 am, and you have requested your pickup time to be 60 mins after the flight landing time; our driver will be at the meeting point at 11 am. The driver will wait till 11:30 am FREE of charge. After this time, if requested, the driver will wait an additional 30 mins chargeable at £5.00 for every 15 minutes.
Our driver will be waiting for you at the pre-arranged meeting point, please view our website for further information.
If you cannot locate your driver and you seek an alternative method of transport without first contacting ACUK to try and resolve the situation, you will be charged the tariff rate based on the service booked.
Our 24/7 contact number is +44 (0)777 677 CABS
Hotel and address Pick-up Rules:
We allow a 15 minutes FREE waiting time at hotel and address pick-ups.
Cruise / Ferry Port Pickup Rules:
We allow 45 minutes free waiting time from the requested pickup time, at the Cruise and Ferry Ports.
Eurostar and Station Pickup Rules:
“Eurostar” arrivals: driver will wait 30 mins after train arrival time free, and there will be extra 30 mins £5 waiting time.
For domestic trains, driver will wait 15 mins after train arrival time, and there will be extra 30 mins £5 waiting time.
Except for the airport pickups (rules indicated above), Once the FREE waiting times are up, all other above mentioned pickups will be recorded as a no-show and invoiced as normal.
3 GENERAL TERMS
ACUK cannot be held responsible for any late arrival to destination, airport or cruise port. Hence we will not accept any responsibility for missed flights or ships.
ACUK shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.
In the event of any claim against ACUK arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.
ACUK will not accept late bookings online (within 2 hours of transfer time)
ACUK accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.
All our vehicles are non-smoking.
ACUK reserves the right to charge £10 supplement to the passengers, in the event that the passengers arrives with excess luggage and where this luggage will need to be placed inside the vehicle (at driver discretion and consent)
ACUK will charge a vehicle valeting fee of £60.00 for any damage of their vehicle made by customer (e.g. vomiting, spilling liquid or food to the vehicle).
ACUK reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner.
ACUK reserves the right to charge the Customer extra if customer wants to take a different route than company route ACUK extra charge will be £1.50 per mile
PETS are allowed in our certain vehicles. We apply a flat £15.00 vehicle valeting charge for such bookings. Pet must travel within a safe cage or secure safety lease/harness while in the vehicle.
4 FREE CHILD SEATS
ACUK will provide up to 2 child seats free of charge, for peace of mind guarantee, as by law London private hire vehicles are exempt from this law. If the driver doesn’t provide the correct child car seat, children can travel without one - but only if they travel on a rear seat:
and wear an adult seat belt if they’re 3 or older
without a seat belt if they’re under 3
A child can travel without a child car seat in taxis and private hire vehicles.
5 BOOKING CANCELLATION CHARGES
• 5 Cancellation notice periods and fees are as follows:
FREE cancellation if, cancellation made more than 12 hours before the transfer time; ACUK will only charge £5.00 administration fee for the Refund as this processing (interchange) fee, charged by Merchant account. (£5.00 charge is not applicable for cancellations due to Covid_19. ).
50% cancellation charge if cancellation made between 6 and 12 hours before delivery time.
100% cancellation charge if cancellation made within 6 hours of delivery time.
REFUNDS could take up to 15 working days to process.
6 NO-SHOW CHARGES
If customer does not show up for a ride, we will apply the booking as no-show and will charge the full amount of booking.
Waiting times and pickup rules are listed on clause 2 of this Terms and Conditions.
7 NON-SOLICITATION OF PERSONNEL
If you wish to directly hire or employ an ACUK driver, we reserve the right to levy a £5,000 fee to cover the costs of recruiting and training the driver
ACUK accepts Cash, PayPal and most credit cards as a means of payment. There is no extra charge for credit card payments.
Payments are secure: ACUK does not store in any way your credit card details. Payments will be using Secure Socket Layer (SSL) technology. Credit card numbers are protected with a high level of encryption when transmitted over the Internet.
Credit Card slips will show “Airport Cabs UK” as merchant name